In the event that you need to contact Choose a Challenge, our office can be reached on +44 (0) 203 773 4140 during the following hours of business:

09:00 - 17:30 (Mon - Fri)

At all times where we have active trips taking place, Choose a Challenge brings into operation its 24-hour emergency telephone line. Therefore, for emergencies outside UK business hours, the number to call is +44 (0) 208 798 0080. This number is only to be used in genuine emergencies.

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Example scenarios whereby you may need to call our emergency line include (but are not limited to) the following:

- You are running late for your UK airport meet.

- You have arrived at the airport in your destination country but cannot see our local representative and the group has waited at the meet point for longer than 30 minutes.

- You have lost the rest of your group at any point during the itinerary.

- A member of your expedition has been separated from the group and their whereabouts is unknown.

- You have been injured or fallen ill and you require medical assistance.

- You have lost your passport during your trip.

Please be advised that misusing the emergency line for matters that are not urgent may endanger other participants suffering from real emergencies.

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The emergency phone will be answered by a Choose a Challenge staff member in the UK, who will record details of the situation and take any necessary contact information from the caller. They will immediately update the Operations Manager, who in turn will notify our ground representative(s) who can address and remedy the issue. We will monitor each incident closely until the matter has been fully resolved, at which point we will also endeavour to provide an update to the caller.

Choose a Challenge maintains an internal record of each reported incident.

 

We hope the above information is helpful. If you have any questions or concerns about a particular destination, please don’t hesitate to contact us and we will be happy to help.